Common Fake Support Scams
The most typical scam works like this: you ask a question in a crypto community group, and within minutes, someone sends you a private message. Their avatar is the Binance logo, their name is "Binance Support" or something similar, and they're extremely eager to help. After a brief chat, they'll ask you to provide your account password, verification codes, or private keys to "verify your identity" or "unfreeze your account." The moment you hand these over, your assets are gone.
Another variant involves fake support agents sending you a link to a counterfeit Binance website where you're asked to "re-login." The page looks nearly identical to the real Binance site, but the URL differs by a letter or two. Any credentials you enter are sent directly to the scammer.
Binance's Actual Support Channels
Binance official support is only available through these channels: the built-in live chat within the Binance App, the support chat button in the bottom-right corner of the Binance website, and official email addresses (ending in @binance.com, and containing your anti-phishing code). Binance has no Telegram support groups, no WeChat support accounts, and no WhatsApp support. Anyone contacting you through these channels claiming to be "support" is a scammer — no exceptions.
Use Binance Verify to Check Authenticity
Binance provides a free verification tool: visit verify.binance.com and enter the person's email address, phone number, Telegram username, or website URL. The system will tell you whether the information belongs to official Binance. If the result shows "Unverified," the person is an impersonator. Make it a habit — before trusting anyone who claims to represent Binance, verify them first.
Information You Should Never Share with Anyone
No matter what the person says or how urgent they make it sound, never provide the following: your login password, Google Authenticator codes, SMS verification codes, email verification codes, or wallet private keys/seed phrases. Real Binance support will never ask for any of this information. They will only ask for your UID and registered email to locate your account, and then handle the issue through official systems.
What to Do If You've Been Scammed
If you've already given your information to a fake support agent, immediately go to the Binance website and freeze your account (Security Center → Disable Account), then file a scam report through the in-app support. At the same time, change all your passwords and security settings, and check for any unauthorized withdrawals.