First Thing to Do: Freeze Your Account
If you receive a login notification for an action you didn't perform, or notice your balance has unexpectedly decreased, don't hesitate — freeze your account immediately. Open the Binance App or website, go to the "Security Center," and tap the "Disable Account" button. If you can no longer log in, go to the Binance homepage, click "Log In," and find the "Security Concern? Disable Account" link below the password field. You can freeze the account through email verification. Once frozen, all login, trading, and withdrawal functions are suspended.
Contact Binance Official Support
After freezing your account, immediately contact support through the in-app live chat or the chat widget in the bottom-right corner of the website. Explain the situation, and provide your registered email and UID. Support will guide you through the account recovery process, which typically involves facial recognition and ID verification. Important: Binance will never contact you through Telegram, WeChat groups, or similar channels. Anyone claiming to help you recover your account through those platforms is a scammer.
Check Your Withdrawal History
While waiting for support to respond, if you can still view your account information, check your recent withdrawal history immediately. Document every suspicious withdrawal — time, coin type, amount, and destination address — and save screenshots. This information is crucial for any follow-up appeals or potential police reports.
Change All Related Passwords
Don't just change your Binance password. A breach usually means your email password may have been compromised as well. Immediately change your registered email password and its two-factor authentication settings, then change your Binance account password. Make sure the new password is different from the old one — at least 12 characters long, including uppercase letters, lowercase letters, and numbers.
Post-Recovery Protection: Don't Make the Same Mistake
After your account is restored, complete the following: enable Google Authenticator, turn on the withdrawal whitelist, set up an anti-phishing code, and review and clean up your device management list. If you've used the same password on other websites, change all of them. Good security habits should start from the moment you sign up for Binance — complete these settings as your very first step, rather than scrambling after something goes wrong.